Return, Refund & Cancellation Policy

1. 7-Day Hassle-Free Returns

We want you to be 100% satisfied with your purchase from Meesho. If you receive a product that is damaged, defective, expired, or significantly different from what you ordered, you can request a return or replacement within 7 days of delivery.

2. Eligibility for Returns

To be eligible for a return or replacement:

• The item must be in its original packaging with original tags and invoice intact.
• For food items (e.g. Dry Fruits and Groceries), returns are accepted if the seal is damaged upon delivery, package is tampered with, or product quality is compromised upon receipt.
• You must provide unboxing photos or videos showing the defect or damage.

3. Order Cancellation Policy

You can cancel your order anytime before it has been dispatched from our warehouse by contacting our support team or visiting the My Orders section. Once an order has been shipped, it cannot be cancelled, but you can refuse delivery or initiate a return upon receipt.

4. Refund Processing & Timelines

Once your returned item is received and inspected at our fulfillment center:

• We will notify you via SMS/WhatsApp regarding the approval or rejection of your refund.
• If approved, your refund will be processed immediately.
• UPI & Online Payments: Refunds are credited back to your original payment source (PhonePe, Google Pay, Paytm, or Bank Account) within 3 to 5 business days.
• No hidden deduction fees: You receive 100% of the paid product price.

5. How to Initiate a Return

To request a return or refund, simply reach out to our dedicated support team with your Order ID: